Frequently asked questions
The questions worth answering properly.
If yours is not here, open a ticket from the client area and a person will get back to you.
Web hosting is space on a server that keeps your website online. Your files and database live on that server, and when somebody types your domain, the server sends them the pages.
You are renting a slice of a machine that stays powered on, connected and maintained around the clock, along with the software that serves the pages, handles email and keeps backups. What you manage is the site itself. Everything under it is our job.
cPanel is the control panel you log into to run your hosting. It is the most widely used panel in the industry, which means most guides, tutorials and developers you might hire already know it.
From one dashboard you install applications, create email accounts, add databases, manage SSL, set up subdomains, restore backups and read your traffic stats. Nothing needs a command line, and nothing is locked behind a proprietary interface you would have to relearn if you ever moved.
AutoSSL issues a free SSL certificate for your domains and renews it automatically before it expires. It is built into cPanel and switched on by default, so there is nothing to buy and nothing to remember.
The result is the padlock in the browser and an https address. Traffic between your visitors and the site is encrypted, browsers stop showing a not secure warning, and search engines treat the secure version as the one to rank.
Yes. There is a drag and drop builder in cPanel for putting a site together without writing code, which suits a straightforward brochure site.
Most people choose the one click WordPress install instead, because it gives more room to grow and a much larger pool of themes, plugins and developers. Both come with every plan, so you can start with one and switch.
Yes. cPanel can restore a full backup from another cPanel host directly, which brings files, databases and email across in one step.
If your current host does not use cPanel, open a ticket before you order and we will tell you what to export and what the move involves for your particular setup.
It renews at the price you signed up at. There is no introductory rate that jumps at the second term.
Renewals, invoices, upgrades and cancellation are all self service from the client area.
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